You have received a reminder even though you have sent us the payment.

If this is the case, please ignore this reminder: your payment and the reminder have crossed in the post.

You have received a reminder even though you have returned your parcel to us.

If you only sent it recently, it is possible that your parcel has not yet reached us. Please wait, and as soon as the parcel is received the corresponding invoice will be cancelled.

If you returned it more than 8 weeks ago and you receive another reminder, please contact us by e-mail by clicking on the button below.