FAQs

Helpful information

Problems placing an order online
To place an order online, you need to complete the order form on the separate Product Page of the item you would like.  Please check all mandatory fields are completed correctly, including your email address.
 
Problems creating or accessing your online account
In order to access your account, we ask you to login securely, using your email address and password.  If you find that your email address or password are not recognised, please make sure you are using the same email address and password that you used when you registered your online account with Atlas Editions.
 
When creating a new online account, we ask you for your surname and customer number.  This must be entered correctly, and can be found on any of your invoices from Atlas Editions. This is a 9-digit number.  We will then ask you to provide an email address and password and you will need to remember these for future access to your account. 
 
Forgotten email and/or password
Click here if you have forgotten your email address and/or your password.
 
Problems sending or receiving emails from Atlas Editions
To send an email to Atlas Editions, click here or click on the 'send us an email ' link at the bottom of this page..
 
If you have sent an email and have not received a response within 24 hours, please bear in mind this could take a little longer if we are experiencing a high volume of requests.
Please also check your ‘Spam’ or 'Junk' folder, and check that Atlas Editions is added to your ‘Safe senders’ list in your browser.
 
Privacy Policy
Atlas Editions take your Privacy very seriously. We hold your personal data in a secure manner compliant with the Data Protection Act. For full details of our Privacy Policy, please click here.
 
Online Security
When placing an order or registering an account with your unique email address and password, please ensure your password is a minimum of 6 characters long. Using a combination of letters and numbers will increase the strength of your password.
 
Phishing
Phishing is the practice of tricking someone into giving confidential information. Examples include falsely claiming to be a legitimate company when sending an email to a user, in an attempt to get the user to send private information that could be used for identity theft and fraud.
We'll never ask you to send any confidential information such as credit or debit card payment details via email. Please never try to make a payment to your account by email using a credit or debit card.  Full details of how to pay make a payment can be found here
 
Use of Cookies
We also use cookies on this Website. A cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may send a cookie which may be stored by your browser on your computer’s hard drive. We may use the information we obtain from the cookie in the administration of this Website, to improve the Website’s usability and for marketing purposes. We may also use that information to recognise your computer when you visit the Website, and to personalise our Website for you.
Most browsers allow you to refuse or to accept cookies.
For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. This will, however, have a negative impact upon the usability of many websites.
 
Email Customer Services
If you are experiencing problems that we have not been able to answer within the information above or in the FAQ section of the website, please click on the 'Send us an email ' link below. We will aim to send you an email response within 24 hours.
Send us an email