To retrieve your email address for your account:

1. Go to the 'My Account' section of the home page and click on 'You have forgotten your email address',  or simply click here
2. Enter your 9-digit customer number for your account ( you can find this on your invoice)
3. Your email address will appear on the same screen, allowing you to login to your account

To reset your password:

1. Go to the 'My Account' section of the home page and click on 'You have forgotten your password', or simply click here
2. Enter your email address for your account
3. You will receive an email in your inbox, with details of how to reset your password so you can access you account

To update your email address or password:
You can change your personal account details simply and quickly at any time, after you have set up your online account. To make any changes simply login using your current email address and password, then select "My email address and password“